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Terms & Conditions
Please read our Terms of Sale, Refund Policy, Cancellation Policy and Delivery Policy before placing an order with Golden Harmony Foods.
1. Terms of Sale
Golden Harmony Foods (Pty) Ltd (“Golden Harmony Foods”, “we”, “us”) sells frozen chicken donuts, panko corndogs and related snack products via www.goldenharmonyfoods.co.za. By placing an order through our website you agree to these Terms & Conditions.
- All prices displayed on the website are in South African Rand (ZAR) and are VAT inclusive unless stated otherwise.
- Payments are processed securely via PayFast. We do not store your card or banking details.
- An order is only confirmed once payment has been successfully received.
- Product images are for illustration purposes; actual packaging may vary slightly.
- All products are sold subject to availability.
2. Refund Policy
Our products are frozen food items, so please choose carefully before ordering.
- If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery at sales@goldenharmonyfoods.co.za with your order number and photos of the affected items.
- Approved refunds for damaged, incorrect or faulty products will be processed back to your original PayFast payment method within 7-10 business days of approval.
- Because our products are frozen and perishable, we are unable to accept returns or offer refunds for change of mind once an order has been dispatched.
- Refunds for orders cancelled before dispatch (see Cancellation Policy below) will be processed in full.
3. Cancellation Policy
- Orders may be cancelled free of charge if you contact us before the order has been prepared or dispatched, by emailing sales@goldenharmonyfoods.co.za or calling/WhatsApp +27 71 343 9454.
- Once an order has been prepared for dispatch or handed to a courier, it can no longer be cancelled, as our products are frozen and time-sensitive.
- For catering and bulk/case orders, cancellations must be made at least 48 hours before the agreed delivery or collection date.
4. Delivery Policy
We offer the following delivery and collection options:
- Local delivery — Gauteng area orders are dispatched within 2-3 working days of payment confirmation.
- Courier — for areas outside Gauteng, orders are shipped via courier; delivery times vary by location.
- Collection — orders can be collected by appointment from 96 Forest Rd, Bramley, Johannesburg, 2090.
- Delivery fees are calculated based on your location and will be confirmed before checkout or provided as a quote for catering/bulk orders.
- All products must remain frozen during transit and should be placed in a freezer immediately upon receipt.
- Golden Harmony Foods is not responsible for delays caused by incorrect delivery information, courier delays, or circumstances beyond our reasonable control.
Questions about these terms? Contact us at info@goldenharmonyfoods.co.za or +27 71 343 9454.